DPA & DPM Awards Gala Purchase Policy2018-10-19T13:57:59+00:00

DPA & DPM Awards Gala Purchase Policy

Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the DPA & DPM Awards Gala sites and applications where this appears. Please also review our Terms of Use which govern your use of our Site.

Currency

All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.

Payment Methods

We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, DPA & DPM Awards Gala.com accepts American Express, Visa, MasterCard, Discover, Diner’s Club, and DPA & DPM Awards Gala gift cards for qualifying events. If the event for which you are buying tickets is located in Canada, DPA & DPM Awards Gala accepts American Express, Visa, MasterCard, Sears MasterCard Canada and DPA & DPM Awards Gala gift cards for qualifying events.

Who You Are Buying From

DPA & DPM Awards Gala acts as the agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues (“Event Providers”). When you purchase a ticket for an event that is located in the United States, and then DPA & DPM Awards Gala LLC will be handling the transaction and collecting payment for the Event.

Authorized third party ticket sales will be on the Event website only!

If you purchase a resale ticket through Fan-to-Fan, you will be purchasing that ticket from either (a) a reseller who is not an Event Provider, such as other fans or season ticket holders, or (b) in limited circumstances, the Event Provider. Please note that DPA & DPM Awards Gala itself does not post tickets for resale on Fan-to-Fan. Your Fan-to-Fan listing will also appear on our resale partner sites. If for any reason Fan-to-Fan becomes unavailable for your event, your listing will be removed from our site only.

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Pricing and Availability

We sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone centers, DPA & DPM Awards Gala retail locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your DPA & DPM Awards Gala account or DPA & DPM Awards Gala customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Order Processing Fees

Tickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee. For resale tickets, the buyer will pay fees that may be reflected during the purchase process or that may be included and deducted from the amount displayed as the resale price of the ticket.

Number of Tickets or “Ticket Limits”

When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Canceled and Rescheduled Events

Occasionally, concerts or events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed events, please check the event information online or contact us.

Tickets for postponed events are not eligible for refunds. If any event is officially cancelled and there is no plan to establish a make-up date, The Sylver Foxx Group will provide you with a full refund for your purchase. The Sylver Foxx group will be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event; with exception of attire and auto rentals.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a ticket was purchased through Fan-to-Fan, the event was canceled and/or a refund is issued, we will issue a refund of the ticket price you paid through Fan-to-Fan and the service fee (if any) you paid. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets..

Billing Information Verification

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, DPA & DPM Awards Gala customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other DPA & DPM Awards Gala operated system.

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

License; Ejection and Cancellation; No Redemption Value

You agree to comply with all of the Event Providers’ applicable rules, policies, terms and conditions (“Event Provider Rules”). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.